The Hospice Honors is a landmark collection of hospices providing the best patient and caregiver experience. This prestigious annual review recognizes hospices that provide the highest level of quality as measured from the caregiver’s point of view. Life Touch Hospice, a SHARE Foundation agency, is one of those recognized.
Hospice Honors acknowledges high-performing agencies by analyzing performance of Hospice Consumer Assessment of Healthcare Providers and Systems Survey (CAHPS) quality measures. The awards are an exclusive recognition for hospices that have selected HEALTHCAREfirst as their hospice survey partner.
Award criteria were based on Hospice CAHPS survey results for an evaluation period of October 2019 – September 2020. Hospices must partner with HEALTHCAREfirst and must have had at least one complete survey returned in each quarter of the evaluation period to receive the award. HEALTHCAREfirst identified award recipients by evaluating performance on a set of twenty‐four quality indicator measures, such as communication, help with pain and symptoms, overall rating, and willingness to recommend the hospice.
Individual hospice performance scores were aggregated from all surveys with a final survey status of complete for the evaluation period. They were compared on a question‐by‐question basis to a national performance score calculated from all partnering hospices contained in HEALTHCAREfirst’s Hospice CAHPS database.
Compared to the HEALTHCAREfirst‘s Hospice database, Life Touch Hospice scored higher than the national average on more than 83% of quality measures. Life Touch is proud to be a recipient of HEALTHCAREfirst‘s 2021 Hospice Honors.
“We are honored to receive this recognition for the third year in a row! 2020 presented challenge after challenge, but our staff came together and conquered every single one. I am beyond proud of our team! The fact that this recognition is based on responses from the families we have served means we are focused on the right things. As we celebrate receiving HEALTHCAREfirst‘s 2021 Hospice Honors, we know we still have areas to improve. We will continue to strive for excellence in all we do because that is what every patient and family deserves. Thank you to our amazing staff for their adaptability, compassion, and teamwork! Thank you to HEALTHCAREfirst for the recognition!” says Jenifer McLelland, Executive Director of Life Touch Hospice.
For more information and the complete list of recipients, go to https://www.healthcarefirst.com/hospice-honors/.